Frequently Asked Questions (FAQs)

Top Ten Tips for Flexible Delivery Study

  1. Read instructions carefully
  2. Set your learning goals when you start your training
  3. Plan your study so you can complete your assessments on time
  4. Set aside a place at a computer that can be regularly used for study
  5. Monitor your motivation and keep your learning goals in focus
  6. Re-read study material where necessary
  7. Plan your study times, have a regular study schedule for the course
  8. Engage with other students and facilitators through online discussions
  9. Check for feedback on your assessments regularly
  10. Enjoy and reward yourself as you complete your goals

When do your courses start?
Our standard Certificate IV and Diploma intakes start quarterly, and our Skill Set intakes commence bi-monthly. View our Upcoming Training schedule here for more information.

How much do your courses cost?
View our 2018 Statement of Fees here.

What kind of computer will I need?
A computer with the following minimum specifications or higher:

Software requirements:

  • Windows - 2000, XP, Vista, Windows 7 or Windows 8 or
    Apple - OS X or later, or
    Linux - Ubuntu, Fedora, etc. Desktop Editions
  • Word processing software such as Microsoft Word or Open Office Writer
  • A web browser such as Internet Explorer or Firefox.
  • Adobe Reader and Flash viewer (latest versions)

Hardware requirements:

  • 1.6 GHz CPU, 1GB of memory and at least 1GB of free hard drive space

What kind of Internet access do I need?
While basic functionality is supported for 56kbps dial-up in order to participate in real time interactive classrooms, broadband internet access is strongly encouraged.

How is the course delivered?
The course is provided through flexible delivery of accredited training with online support in the form of manuals, learning materials and assessments as well as support via telephone, emails and forums. It is suitable for people with intermediate computer literacy. The format is similar to 'distance learning' and requires good time management skills. Additionally, some courses offer a series of mandatory face-to-face assessment workshops. Students are advised of the schedules for these workshops upon enrolment.

For students who take up our CHC43215 Certificate IV in Alcohol and Other Drugs blended delivery method, there are a series of weekly workshops (usually scheduled on Thursday afternoons) structured into 'terms' in a classroom-based setting. To see a schedule of these sessions, please contact the Student Coordinator at

How will I access coursework and submit my assessment?
Course participants will be provided with a flexible learning orientation that will guide them in accessing and submitting coursework and assessments. Students will have access to limited IT support if needed.

Can I talk to the course facilitators?
Participants may contact course facilitators via the flexible learning resources area, via e-mail and by phone to discuss course content, assessment tasks or other issues for support during their study.

Can I talk to other participants?
The flexible learning area has communications tools such as forums which enable participants to post items for discussion and a message device whereby participants can send messages discretely to one another or to course facilitators. Odyssey House Victoria strongly recommends that participants post questions to one another and encourage discussion. Forums will be also be utilised in the course material and are an opportunity to network in the AOD sector across a range of organisations, statewide and local.

Do I have to attend other classes or purchase materials?
All lectures, reading materials, assessment tasks and other study aids are provided in the flexible learning resources area.

How much time will it take?
The recommended study time for all flexible learning courses is between 6 to 10 hours per week dependent on the course. Participants will have access to an online calendar to assist with keeping on schedule. Completion dates are determined on the assumption that participants spend the recommended study hours (see course description in study guide), viewing a lecture, reading or completing an assessment task. Participants may of course, adapt their study time to their own time table. Study breaks are built into the course structure, however it is worth reminding all participants that online, does not mean 'no time'.

What if I do not complete my course?
Participants who do not complete a course but who complete any units within the course will receive a Statement of Attainment recording the units completed.

Back to Main Page